I wish I had never applied - Customer Service iGoDirect Employee Review

1.0
Feb 13, 2021
Recommend
CEO approval
Business outlook

Pros

The actual working staff are wonderful. There is parking for free.

Cons

The fact that some of Australia’s largest companies work with this company is staggering, if they knew and were aware of the high staff turnover, completely ineffective ‘leadership’ team (who just try to save their own jobs), who are terrified of a truly toxic CEO, and read these reviews, surely they would not want their brands associated with this place? I had read the reviews before I started working there and pinned my hopes on the two ‘good’ reviews in this list. My mistake. Those ‘good’ reviews have not been written by anyone who has actually had to work here as a staff member. Every single review that is one star, mentions toxic culture of upper management is completely correct and authentic. Yes, this place will teach you to have a thick skin, and it will teach you resilience, however these skills are taught through fear. Constant fear of the wrath of the CEO as its IGo legend that you only have to make one mistake and your days are numbered, which leads to a constant fear of being fired as you have to watch staff member after staff member leave because of ‘redundancy’ (igo speak for someones upset the CEO) or they just buckle under the systemic toxicity that comes from the to and get out for absolute self preservation. The mid level staff try their best to protect juniors and newbies, however this also just puts them in the firing line. This is a company that thoroughly encourages staff to throw each other under the bus to protect themselves, it’s absolutely disgusting, and they call it ‘leadership’. I am just glad I was able to leave on my own terms.

Explore other reviews about iGoDirect

4.0
Jan 9, 2023
Recommend
CEO approval
Business outlook

Pros

The company has been in this business for a long time and knows what they are doing. You will have a huge career growth as the business has different departments or areas that you can be transferred, whatever suits your interest or skills. Office is not far from CBD, free parking too! Team members and management are approachable if you need help.

Cons

Probably more out of office get togethers/lunch/dinner... Not much food or lunch options around

1.0
Jun 2, 2025
Recommend
CEO approval
Business outlook

Pros

Being able to move on from there

Cons

Where to start… My mental health drastically declined due to the constant need to work over time with the promise of getting paid. When I started asking where I can log my hours, the team leader brushed it off and I then booked a meeting to discuss and I added a query re payment. The team leader advised to management I wanted a pay rise and promotion which wasnt the case I wanted to discuss the lack of payment for my overtime and provide client info on what i am working on. Meeting was ignored, I have never been paid a cent for the overtime that i was forced to do due to the big work load and peak time. My mental health was so bad from working here I sought counselling services. The bullying I received post meeting request, including insults from the CFO was gross. On top of all this they hired a staff member to respond to customer tickets for more money than me. I had worked there for years and never received a simple thank you or good job even when landing a big campaign. They promote staff retention and staff rewards but do nothing to reward their staff.

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