Run a mile - Redundancy Central - Customer Success Manager hackajob Employee Review

1.0
Jan 26, 2024
Recommend
CEO approval
Business outlook

Pros

A salary is paid monthly. It’s a job.

Cons

Please avoid this business at all costs. - White middle class and middle aged men only in the executive team - A lie of a software that claims it uses AI but it is manual clicks by customer success every day - A big round of redundancies every 3-6 months with no rhyme or reason (one happened the same month the business received its series B funding, check LI posts of recent/past employees). Apparently they have been doing this for YEARS with the most recent Jan 2024. - The CEO clearly has no idea how to run a business and has surrounded himself with fellow idiots.

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hackajob Response
2y
Hi there Thank you for taking the time to share your opinion with us. You have raised a number of serious concerns we would like to address in this response: - Our Executive Team is made up of 8 people based across 2 countries, of which 2 are women, which is 25% of the team. One of our male Executive Team members is also ethnically diverse. Please refer to our website here to confirm this: https://hackajob.com/about-us. We are committed to diversity and inclusion at all levels of our organisation, up to and including our Executive Team. We acknowledge the importance of having diverse perspectives and experiences to drive innovation and success, particularly as a company supporting and enabling the success of diverse customers and candidates. - One of our goals for 2024 is to move from an AI-enabled product to an AI-led product by the end of the year. While we are on the journey towards that, human intervention remains critical to enabling the full functionality of our product. - We understand your frustration regarding redundancies. Restructuring is sometimes necessary for the long-term health of a company and the decision to do so is never taken lightly. We are aware of the impact it has on our employees and we've tried our best to make these changes as manageable as possible for everyone involved. Thanks again for taking the time to share your thoughts. As a current employee we would love the opportunity to discuss this review and your point of view further, so we can do better at communicating key topics with our teams. Please feel free to Slack or email anyone from the People Team or come along to our recently launched People Team Office Hours for an informal, confidential chat. Thanks, Amy, Director of People

Explore other reviews about hackajob

5.0
Aug 9, 2024
Recommend
CEO approval
Business outlook

Pros

The people are great, I get along with all my coworkers, and with a small team in the US, I feel that they have my back if i need support or help with anything. Training their employees to do a better job - investing in people. Great product, hackajob intelligence is amazing. Consistent and open communication with managers. They have invested into tools to help employees succeed. Expectations are clearly communicated.

Cons

Don't mind it personally, but for some people constant change can be a negative, and the company has startup energy. Wearing many hats and trying out new things all the time, less structure and more exploration, figure it out as we go.

5
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hackajob Response
1y
Hi there I appreciate you taking the time to share this review. Your comments about the support within the US Team are awesome to read and we agree! I bet it was also great to be with the whole team at the recent RecFest (US) where hackajob intelligence was launched to the US market! Communication between managers/leaders and our people is something we've worked hard to improve so it's encouraging to hear that you feel it's open and expectations are clear. That, plus investing in learning and development for everyone really helps all of us deliver. We often hear feedback that ongoing change can create a working environment that's more challenging for some. This is an ongoing area of improvement for us, and we continue to try to find that balance between experimentation/newness and structure/consistency to find a better blend for everyone, but without losing the startup energy that has got us this far. If you have any suggestions on how we can continue to improve any aspect of working here, please reach out to me directly on Slack or via our People Office Hours. Thanks, Amy, VP People
5.0
Feb 29, 2024
Recommend
CEO approval
Business outlook

Pros

I joined hackajob about 6 months ago as part of the growing US team. I felt very supported by my manager and the entire team throughout my onboarding. The US team is very collaborative and it's been a great experience to partner with and learn from everyone on the team. In the past 6 months, I have had many opportunities for growth and a clear career progression plan, which I appreciate. Wins are celebrated by the team and everyone truly works together to solve challenges that come up. I have had 3 sales roles prior to working at hackajob, and I have been nothing but happy with the support, opportunities for growth, and rewarding environment here.

Cons

As in any startup environment, things change quickly. Not necessarily a con, but it requires being open-minded and flexible.

5
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hackajob Response
2y
Hi there Thank you for leaving such positive feedback about your experience at hackajob so far. It is wonderful to read that the supportive approach has been so impactful for you. One of our main Operating Principles is to ‘hire exceptional people and empower them to do the best work of their careers’ and it is fantastic to hear that this is ringing true. You clearly understand that as a startup we do need to shift focus at times. Being open to this is absolutely key to success and we try to embrace change as much as possible at hackajob, with a positive attitude. If there is ever anything further you want to discuss please feel free to Slack or email anyone from the People Team or come along to our recently launched People Team Office Hours for an informal chat. Thanks, Amy, Director of People
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