Toxic culture - Softwre Engineer eGain Employee Review

1.0
Feb 16, 2025
Recommend
CEO approval
Business outlook

Pros

Nothing i can think of

Cons

I worked at eGain for and, unfortunately, my experience was quite negative. The work environment was toxic, with poor management and unrealistic expectations. There was no work-life balance, as employees were constantly overworked without proper recognition or support. Additionally, work-from-home (WFH) options were not provided, even when they could have been feasible. The lack of proper leadership and unhealthy work culture made it difficult to grow or feel valued. I would not recommend this company to those looking for a healthy and supportive workplace.

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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