Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      eGain

      Is this your company?

      eGain reviews

      Good People, No Direction, No Leadership - Sales Manager eGain Employee Review

      1.0
      Oct 31, 2022
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I liked the team members,

      Cons

      The management is full of hot air. No one in the sales organization's "leadership" has any clue what they're doing. Quotes take forever to put together, professional services has no idea how to price, no modern tooling, no prospecting process, and the software is laughable at best. Everyone in the org that has been there a long time is so far into the cool aid that they can't see their product has horrible UX, is unintuitive crap, and can't stand up next to incumbent newcomers in the industry. Newsflash, you can't win new customer deals easily with 20-year-old marketing materials.

      avatar
      eGain Response
      3y
      Thank you for your review and feedback as we appreciate you taking the time to share your experiences. We want all of our employees to feel valued and supported by eGain leadership and management teams, so know that your feedback will be seen by the right people to ensure issues like this are addressed. eGain strives to cultivate a positive working environment for all to prosper and succeed. We wish you the best in your future endeavors.

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

      See reviews by: Helpful|Rating|Date|All
      Related searches: eGain jobs | eGain salaries | eGain benefits | eGain interviews
      eGain reviewseGain Sales Manager reviewseGain review