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      eGain reviews

      All smoke- Nothing good about it - Sales eGain Employee Review

      1.0
      Oct 31, 2022
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Please, I didn't see any Pros

      Cons

      If you are a sales person, it is not the job for you. Just to get an SE for a demo, you have to jump through 10 different hoops. The price of eGain is about 3 times more that the next vendor. Customers actually laugh at the pricing.

      avatar
      eGain Response
      3y
      Thank you for sharing this feedback. We are saddened to hear that you had a poor experience working here. We don’t always live up to our ideals, but we are trying to constantly evolve and grow, and welcome the opportunity to continue to improve. eGain is committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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