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      Stay Away - Sales eGain Employee Review

      1.0
      Oct 28, 2022
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      The technology is good and the people are nice.

      Cons

      You'll find positive reviews lately because the company made everyone do it. Easily the worst training I've ever done. A few videos that you wont understand before they send you to prospect. Once you start prospecting, you'll have NO tools. They told me before I started that I'd have a bunch of leads from marketing and channels which I never received. No Salesforce (they use MSD), zoominfo, linkedin nav, no leads, no channels, etc.. Everyone is essentially a BDR so unless you like making 200 calls a week, stay away. You'll also have no room for growth since the teams are small with a few AE's and 4-5 managers in the country.

      avatar
      eGain Response
      3y
      Thank you for your review and feedback. We appreciate you taking the time to share your experiences. And we are sorry to hear that you've experienced this during your time with eGain. We want all of our employees to feel valued and supported by eGain leadership and management teams, with the proper training to grow in the role. Please know that your feedback will be seen by the right people to ensure issues like this are addressed. Thank you for your work while you were with us, and all the best on your next steps!

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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