June 2015 Review - Anonymous employee eGain Employee Review

3.0
Jun 26, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice people, no quick judgement about employees area of improvement, employee given ample time to learn and contribute, no do this now or be fired pressure, lunch bbq, friday happy hours, cell phone and hotspot plans paid by company, 401 retirement savings match, flexible work hours,

Cons

not sure if company is going to make it because sales have slowed, there have been layoffs as a result, company trying to find itself is resulting in rapid change in job titles, processes, procedures, restraint on resources, lot of interns and people trying to figure out how to do their jobs versus highly experienced people leading the way, no formal employee training programs, learn on your own at your own speed approach isnt helping the company move in forward in my opinion

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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