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      Horrible Training, No Systems - Senior Account Manager eGain Employee Review

      2.0
      Jun 30, 2022
      Senior account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Direct manager and team are nice and relatively welcoming.

      Cons

      - Hiring at breakneck speed into a team that doesn't have adequate prospecting tools, data management, or sequencing capabilities. - They use outlook and MSD - Training is possibly the dullest and least interactive training I've ever had to tolerate - Everyone in their internal training and team meetings sounds like a monotone voice from the dead - No one seems enthusiastic to be here, especially in the training videos - The CEO is horrendously wrong about competitive intel - The product looks like I'm trying to boot internet explorer in windows 98, and the user experience is just as bad. They may have the capabilities, but this software is fragmented garbage

      avatar
      eGain Response
      3y
      Hi there - thank you for sharing this feedback. I am saddened to hear that you have had a poor experience working here. We would love to learn more about some of the challenges you are having so that we can partner and work to bridge these gaps. I will encourage you to please reach out to your HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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