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      eGain reviews

      eGain Review - Sales eGain Employee Review

      2.0
      Feb 16, 2022
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      CX is a hot space Solid KM solution

      Cons

      Sales is not a favored organization at eGain Engineering led company Poor sales culture Goal is to sell as much product through OEM without sales organization which limits sales pipeline growth opportunity Too many current sales execs despite continuing to add headcount without enough pipeline growth so difficult to make money

      avatar
      eGain Response
      3y
      Thank you for taking the time to post this feedback. While it's not always easy to read when a team member has not had the great experience we hope to provide, it's important to know where we can improve. Thank you for the work you did as a team member, and thank you for the review

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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