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      eGain

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      eGain reviews

      Good people, terrible exec direction - Anonymous employee eGain Employee Review

      2.0
      Oct 10, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The core knowledge base is rock solid, as is the email tool. There are some outstanding people there but they are slowly moving on as the company goes down hill.

      Cons

      Outside of the core software (KB and email) the other tools are only just enough to tick boxes in the Gartner report. It's certainly not a cloud product and Gartner is driving the product direction not eGain. There's no vision and they have put so many restrictive procedures in place that they are tying the PS team in knots. Having left a while ago I stay in contact with some of the people still there and morale is at an all time low. It's very sad as for a couple of years it was an amazing place to work but lack of vision is killing it.

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      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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