It's taken me 5 years of therapy to recover from working here. - Pre-Sales eGain Employee Review

1.0
Nov 11, 2020
Recommend
CEO approval
Business outlook

Pros

-As mentioned before the travel opportunities. -The camaraderie a lot of good people that made the employee journey worthwhile. -The Products were good fun to sell and always kept you on your toes. -The KB solution was pretty rock solid not sure if it still is.

Cons

Don't want to sound like a broken record player repeat a lot of what is on here is completely true. From my personal experience I saw a lot of good people walk out the door. People are commodities no support and you will not be valued. I got told by someone in 2004 that working there I was on the Marie Celeste that it had no leadership and no direction and everyone would end up dead or destroyed, I wish I had listened to them. I wasted 15+ years there and left after a mental breakdown. I would have hoped that it could or would have changed but reading the reviews on here I don’t think it has. Perhaps they need to practise what they preach maybe someone could build a knowledge base to support the management.

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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