"Customer Engagement Software for digital channels.." - Software Engineer eGain Employee Review

5.0
Oct 10, 2020
Recommend
CEO approval
Business outlook

Pros

Company have a great set of products to work with and also the company have strategic alliance with Amazon, Cisco, Avaya, Salesforce

Cons

Till now I could not face any cons with eGain

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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