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      It's okay - Customer Support Representative eBay Employee Review

      2.0
      Apr 9, 2022
      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits like health care, pension, sabbatical every 5 years

      Cons

      Leadership needs to be revamped, loads of cliques, need to be friends with managers to get promoted, hard to progress career, stats at times can be too high to achieve and tools needs to be updated, little work life balance, hard to get time off

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      eBay Response
      4y
      Hello! We are grateful to you for taking some time to write a review about eBay. eBay values its people which is why they offer such awesome benefits. If you have any additional feedback regarding career advancement, we'd love to hear it. Please email us at glassdoorfeedback@ebay.com.

      Explore other reviews about eBay

      5.0
      Mar 28, 2026
      Seller
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible and intuitive to use

      Cons

      Buyers always get prioritized with no full comp to sellers

      3.0
      Jun 20, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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