Lots of promises, no delivery - Customer Service Representative eBay Employee Review

1.0
Jan 6, 2022
Recommend
CEO approval
Business outlook

Pros

The ability to work from home.

Cons

The company constantly promises growth internally, including with pay. I have been promised a promotion 4 different times in a year with no differences. My performance has been praised, with nothing but a ‘nice’ to show for it. Very demotivating. When reaching out to management for questions or concerns, if you are lucky enough to get a response, it is often responded with a false promise to follow back up. They rave about their amazing benefits, when I have had much much better benefits at every other company I’ve worked for. I’ve never paid so much for Dr visits in my life. WITH insurance. They do not care about their employees, unless you are management and allow no sick leave without dipping into your paid time off. If you don’t have enough- they will put that in the negative before they just let you be sick, so your time away from work is minimal. Colleagues have had to miss their own fathers funeral due to this. Otherwise they would have lost their job. We also been promised for over a year that we would be able to change our schedule to a different shift start time or days you work, which is also has never come to fruition. This company has nothing positive to offer, aside from the work from home option.

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5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible and intuitive to use

Cons

Buyers always get prioritized with no full comp to sellers

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Cons

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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