eBay is a fabulous company! - Customer Experience Manager eBay Employee Review

4.0
Sep 14, 2017
Recommend
CEO approval
Business outlook

Pros

Extraordinary benefits Lack of micro-management Focus on results, rather than process Customer experience focus

Cons

As a large company, employees often "get lost"

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eBay Response
8y
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Explore other reviews about eBay

5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible and intuitive to use

Cons

Buyers always get prioritized with no full comp to sellers

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Cons

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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