They don't care about you - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
Mar 7, 2024
Recommend
CEO approval
Business outlook

Pros

Good stepping-stone job to have on a resume.

Cons

They care very little for there SDR org. Inbound SDRs have to work overtime just to hit quotas without getting paid. This is because we are technically not allowed to work overtime if we are not pacing to exceed our quotas, so we don't clock in for the OT we work. KPIs are unreasonable and SDRs have to fake dials to hit dial quotas. If they still had unlimited PTO, that would be another pro, but they took that away. They said it was to "make it easier for SDRs to take PTO by having limited bank of hours", but they offer no quota relief if you take time off. They also lied about our OTE, saying that we would make 20k in commission as Inbound SDRs, but it's closer to 6k which is a huge difference. Very limited room for growth since ZoomInfo is not a promote from within company. Trainings are useless and unhelpful. They invest very little in there enablement programs, which aren't much more than a slide deck ZoomInfo's products and weekly trainings about the rules we need to follow as SDRs. SDRs share lead lists, so they are competing against in each other-but in a bad way. Reps will try and sabotage each other to get ahead. and managers will turn and look the other way.

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ZoomInfo Response
2y
Thanks for spending the time to leave a review. We value our employees and their hard work and we wouldn’t be where we were unless it was for people like you! Our culture can be demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. We wanted to clarify our front-loaded PTO policy for SDRs, which aligns with industry trends and best practices. You would indeed need to get approved for OT but we have made it clear that any time worked needs to be clocked. By providing a bank of PTO hours within a calendar year, we aim to encourage a culture where you feel empowered and comfortable taking the time off. Also, we've lowered dial quotas twice now to make sure our dial quotas aren't unrealistic. Quota relief isn't something any sales department at ZoomInfo does, this isn't unique to SDRs. In terms of advancement and internal mobility, we have an extremely robust SDR Academy that supports SDR training, it's often praised by many SDRs as being the best training program they have ever been through. We promoted 138 SDRs to other departments last year! We are disappointed to hear that you are not feeling appreciated but we thank you for your contribution to ZI! Should you have any ideas to share to improve please reach out confidentially to your Human Resources Business Partner to talk through your concerns.

Explore other reviews about ZoomInfo

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Get stuff done culture. Really increased the talent density over time. Good people who genuinely care. Forward thinking on AI - most companies are not there

Cons

Pace can cause whiplash - but a lot of it is market conditions and the need to adapt

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
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