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      ZoomInfo

      Engaged employer

      ZoomInfo reviews

      Toxic Engineering Culture - Engineering Management ZoomInfo Employee Review

      2.0
      Jul 21, 2023
      Engineering management
      Recommend
      CEO approval
      Business outlook

      Pros

      - work is not hard or challenging (could be a con) - the office is nice with standard amenities for a tech company - equipment they provide is very good - most of the non-technical people are very pleasant to work with - IT Support is fast and reliable for a company this size

      Cons

      - almost everyone in engineering leadership is toxic - delivering features will always take priority over fixing tech debt. Example: as someone in technical management, I was told to tell the team NOT to write tests and just push code through to get features delivered faster - most people in engineering management are incompetent but they constantly put people down (probably due to their own insecurities). I’ve seen code they’ve contributed; it’s worse than many junior devs I’ve worked with in my career - as you’d expect, unlimited PTO is not really unlimited even though it’s “encouraged”. Every time I’ve taken PTO, I’d be criticized for letting my team fail X goal. - not a total surprise but every single person who has defied leadership in one way or another has been a part of one of the (so far) 3 layoffs (in all departments) - people on H1B’s are definitely treated harshly compared to others. Not necessarily a race or discrimination thing, but a lot of them live/work in fear for their jobs and it seems like it’s instilled by management - a lot of people in management are self-serving; it feels like I’m working with managers who work in retail. They’re consistently having power trips and don’t care about who they management. It’s the worst I’ve seen and I’ve been in the industry for 14 years

      avatar
      ZoomInfo Response
      2y
      Thank you for leaving us feedback about your experience working at ZI. I wanted to provide some clarity about the points raised in this review. Our Engineering management team is well-experienced. As a growing organization, many teams and team members are new to ZI, but we are collaborating with our global counterparts and senior leaders to ensure we are aligned with the global processes and practices fast. Some of the changes you had experienced are part of the growing pain, and every day we are learning how to make our processes better. And to be clear, in our roadmaps, we prioritize running the business, which is about KTLO, productivity, customer trust, and organic growth, ahead of changing the business. If you saw exceptions to this priority, please escalate to get them resolved. Our Flex Time Off Policy allows you to take personal time off when you need it, without a bank of hours, or accruals. You are required to request time off in Workday and get approval in advance from your manager. If you felt you got pressured not to take any time off, we always recommend escalating to your HRBP. Thanks again and wishing you all the best in your next career move.

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      16h
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      2
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      ZoomInfo Response
      16h
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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