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      ZoomInfo

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      ZoomInfo reviews

      Employee retention is not a priority for management - Anonymous employee ZoomInfo Employee Review

      2.0
      May 9, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Most employees are hard-working and the culture is good overall.

      Cons

      - Management has been mistreating employees left right and center since the tech crisis started. They promised there won't be layoffs, but 2 weeks later they laid off a bunch of people, without acknowledging it, taking responsibility for it, or even informing everyone. - Recently management mandated everyone within 30 miles of an office into the office 3 days a week. Including employees who were hired as remote employees. Employee retention is clearly not a priority for them at this time. All of my colleagues are VERY upset about this change, which is likely to result in the company being able to only hire engineers who have no other choice. - The offices themselves are operated very poorly and are located in tier 3 markets with a long commute. They stopped even providing lunch on office days. - Benefits are definitely below market for a tech company, as is compensation. - The company definitely struggles to attract top engineering talent, which they do not seem to be particularly concerned about. - Top management is highly disorganized and goals are changing on a weekly basis, literally.

      avatar
      ZoomInfo Response
      3y
      Hey there, Chad Herring here, CHRO of ZoomInfo. I appreciate that you care enough to jot down your experience. Employee retention is absolutely a priority for us and sometimes, we have to change team sizes. Some teams shrink while others grow to match our strategic priorities – just like what happened in January. And whenever we do have to decide to exit someone involuntarily, my team reviews and approves to make sure it's based on objective criteria. In our Return to Office announcement, we stated that if someone was hired fully remote, they can stay fully remote. If someone applied to and was approved to be fully remote while they were working here, they can also stay fully remote. Furthermore, our company goals only adjust twice per year to best hit our strategic goals. Thanks again for taking the time to leave feedback and don’t hesitate to reach out to me if you have any additional thoughts on how we can do better.

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      5d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      ZoomInfo Response
      5d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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