Terrible culture and even worse work life balance. - Sales Development Representative ZoomInfo Employee Review

1.0
Jan 22, 2021
Recommend
CEO approval
Business outlook

Pros

The product/database is an amazing product that every business should have.

Cons

Management is so far disconnect from the realities of the job and the communication is atrocious. Zoominfo HARASSES their prospects. You call each prospect two times ever 30 minutes, email, text, vm, and LinkedIn message, just to do it all over again tomorrow. Pay is only good for the top 1%, benefits are nothing special. You are forced to work 10-12 hours a day to hit a bare minimum. The commission structure and promotion structure is SHADY at best. Other than the product and some very nice employees there is nothing good about the company. The pride themselves on being new, but they have very old ways.

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ZoomInfo Response
5y
Thank you for your feedback and compliments about our industry-leading product. We agree with you that every business should be backed by the power of ZoomInfo. We set a high bar for all our employees, and we make sure to recognize wins and we reward our employees on a regular basis. For the Sales organization, our compensation is structured to incentivize hard work and dedication to our customers, and we love to promote from within whenever possible. Due to our fast pace and high expectations, ZoomInfo is not the right place for everyone, but if you love to move quickly and beat the competition, life at ZoomInfo can be very rewarding! Should you have any additional comments, please reach out to HRfeedback@zoominfo.com. We wish you the best of luck in your new adventure!

Explore other reviews about ZoomInfo

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
4.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

Cons

Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

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ZoomInfo Response
3d
Thank you for sharing your experience in the CS organization and for all you've done for ZoomInfo. I'm proud of the culture of collaboration and support that we've worked hard to build, so it's wonderful to hear that it's paying off for you. I believe that people do their best work when they're empowered; and that means autonomy, flexibility and freedom to get creative. That's how we innovate. I appreciate your candid feedback on cross-functional communication and product complexity. Platform simplification is an important near term goal for the whole company, and we're investing to move in the right direction. Thank you again for your feedback. It's helping us continue improving how we support our teams and equip client-facing employees for success. – Whitney Littman, ZoomInfo VP of Customer Success
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