Strong talent, but leadership gaps are impacting morale - Customer Success Manager ZoomInfo Employee Review

Leadership (team lead) on my team feels underdeveloped and overly focused on task management rather than people leadership. Many team leads appear to have been promoted without the experience needed to coach, mentor, or empower others effectively. There’s a heavy emphasis on output without meaningful recognition of impact, experience, or professional growth. 1:1s tend to be one-directional and focused on what’s not going well, with little constructive coaching or positive reinforcement. Public recognition and team encouragement are also lacking, which has taken a toll on morale. There’s minimal investment in team building or professional development unless initiated by individual contributors. Cross-functional collaboration is also inconsistent, with a noticeable “not my job” mentality that creates silos and friction. Performance Improvement Plans seem to be used more frequently than expected and can feel more reactive than developmental, which adds to the overall pressure rather than supporting growth.