Don't enter this place NOW. Plan your exits if you're here. - Anonymous employee Zip Co Employee Review

2.0
Sep 3, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

* Co-workers are good, shared pain makes people bond lol * It was once a good place, no longer in the past 1+ year.

Cons

* Managers and new directors should not be hired from outside / different domains. * They need training on how to be empathetic, have more clarity on work, rather than just doing "What's the update on X?" "Why is Y not done?" "It's a easy task, should not take much time" * "Quick wins", "Quick wins". It is only because they're concerned about selling reassurance to their bosses

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Zip Co Response
2y
Thank you for your recent feedback about your work experience at Zip. I assure you we take this type of feedback from co-workers seriously, particularly given the tenure you've noted as part of this review. First, I wanted to say how saddened I am having read this review. I am committed to listening to our employees about the opportunities we have to uplift the capabilities of our leadership group, and beyond that, build a culture that we can all be proud to be a part of. While your post provides some useful pointers of advice, it unfortunately doesn't indicate the team you were a part of, making it difficult to fully address the issues you've raised. Would you be open to a confidential conversation with me so that I can gather the information needed to investigate, and put in place some interventions where appropriate? Please reach out to me via angel.johnson@zip.co and I will prioritize a confidential call with you. Dr Angel Johnson, VP People & Culture US

Explore other reviews about Zip Co

5.0
Mar 11, 2026
Recommend
CEO approval
Business outlook

Pros

They live their company values and the culture at Zip is felt from day 1 and even during the interview process. Everyone knows there are high expectations but they also know it is a team effort, and human centered approach to management, leadership, and getting things done. The benefits are great (health insurance covered at 100%) and the pay is on par with the market. They reward your hard work and are flexible for parents and life outside of work. It is also a very diverse group of people in both leadership and throughout the company which gives Zip a competitive edge.

Cons

It is a lot of work so you do have to manage your time and capacity well in order to succeed here.

3.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Lots of chances to gain experience

Cons

Limited leadership opportunities and growth at the time.

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