Call Center: Leasing customer service agent - Anonymous employee Yardi Systems Employee Review

1.0
Jan 21, 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very friendly and helpful employees (not including management)

Cons

I was hired on at Yardi expecting to attend the full three week training program for the company, in hopes to eventually become a permanent, full-time employee. Almost immediately during the training course we collectively began to notice the instructor singling out certain trainees during the classroom training. After less than a week at the company (classroom training alone, as well as less than a day of being dropped into live calls that were monitored by the clients with only basic classroom note taking and minimal information), other trainees began disappearing one by one, starting with those who had consistently been singled out by the trainer (for reference, if you missed one day of the training course, no matter the reason, you would be automatically terminated). Only one week into training I was laid off out of the blue by phone call directly after the end of my shift. When I tried to contact Yardi to discover why I had been laid off, they refused to give a reason for my termination and I was informed that I was not allowed to make any contact with the company (not even to reach out in attempt to retrieve my things that were left in my office). I later discovered from a former coworker that each day more people mysteriously disappeared, until she herself was laid off without reason as well. The lack of basic professionalism that I experienced at Yardi was astounding; I would not recommend employment at Yardi to anyone.

avatar
Yardi Systems Response
6y
Employees in the Call Center often start out as temporary employees from a Temp agency. By the nature of the employment relationship, the assignment may end at any time and for any reason. We appreciate all who express an interest in joining the company and wish you the very best of luck in your future endeavors.

Explore other reviews about Yardi Systems

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Private company small circle very relaxed

Cons

Low pay, no room for growth if you're young.

avatar
Yardi Systems Response
2w
Thank you for sharing about your irvign experience. We strive to remain an employer of choice where each employee feels supported and valued and focus on paying in a fair and competitive manner. Employees have annual reviews with their managers to discuss goals and performance as well as opportunities for advancement based on contribution, and we often see healthy salary increases as our employees grow in their roles with Yardi and increase their subject matter knowledge. Wishing you all the best in your future endeavors.
2.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

If I were asked pros of this company in 2020 I would fill this entire space. Since COVID the company culture completely changed toward the negative. They have good affordable health and dental insurance. You get to leave 2 hours early on the day before a holiday. They will provide lunch in office once a week. You get to work a hybrid WFH schedule. They invest in your 401k whether you contribute or not.

Cons

Their pay is below market. I was a TAM and could have made $20k more per year with another company but wanted to stay with yardi because they weren’t publicly traded and were more stable. The culture became more stressful and toxic after covid. Yardi began a partnership with wework (see Hulu documentary) and then wework went belly up which yardi had to bail them out of. As a result yardi spent millions of dollars. To offset this terrible decision, Yardi started quietly firing people within the company. Basically, they were eliminating “overhead” without calling it layoffs because the word layoff scares clients and they’ll start looking for another software to use.

7
avatar
Yardi Systems Response
1mo
We truly care about your feedback and appreciate hearing from you though some of your experiences and observations are vastly different from what we hear from our talented Technical Account Managers worldwide. Regarding the 2022 WeWork partnership, Our CEO has a proven track record for making strong business decisions that result in continued growth and success for the company, and we were thrilled to debut a new space management solution through our ‘WeWork Workplace’ partnership which solves for a dynamic, constantly evolving future of work. We are proud to share that we have not participated in any company layoffs and have added serval thousand employees to the company in the past several years as we continue to grow. We take pride in our caring, respectful, and transparent culture and genuinely encourage anyone who feels negatively impacted by something to schedule time with the VP of Human Resources to further discuss. While we are sorry you weren’t a happier employee, we genuinely wish you all the best going forward.
See reviews by: Helpful|Rating|Date|All