Coul be more employee oriented - Customer Service Representative Yardi Systems Employee Review

3.0
Apr 22, 2019
Recommend
CEO approval
Business outlook

Pros

Good salary. Young and cheerful colleagues.

Cons

Every 3 months there is a shift bid based on your performance. You can apply for a desired shift. Even if your performance is very good you can still receive an undesired shift without being asked if that shift is ok for you.

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Yardi Systems Response
7y
We are happy to hear you enjoy working with your colleagues. Taking care of both our clients and staff is part of our longstanding culture. Being a 24/7 service is quite challenging, and we genuinely appreciate the hard work of our employees. The shift bid is a reality of our Call Center department that comes from the necessity to adjust our schedules according to business needs and workload. We are always working on improving our processes. Please don’t hesitate to address your questions and recommendations to your direct manager or to HR. Thank you for your feedback.

Explore other reviews about Yardi Systems

5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent company culture Great middle management Early and constant professional development opportunities. Great benefits and employee resources.

Cons

Messaging can sometimes get messy/confusing as it works its way down the chain.

2.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

If I were asked pros of this company in 2020 I would fill this entire space. Since COVID the company culture completely changed toward the negative. They have good affordable health and dental insurance. You get to leave 2 hours early on the day before a holiday. They will provide lunch in office once a week. You get to work a hybrid WFH schedule. They invest in your 401k whether you contribute or not.

Cons

Their pay is below market. I was a TAM and could have made $20k more per year with another company but wanted to stay with yardi because they weren’t publicly traded and were more stable. The culture became more stressful and toxic after covid. Yardi began a partnership with wework (see Hulu documentary) and then wework went belly up which yardi had to bail them out of. As a result yardi spent millions of dollars. To offset this terrible decision, Yardi started quietly firing people within the company. Basically, they were eliminating “overhead” without calling it layoffs because the word layoff scares clients and they’ll start looking for another software to use.

7
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Yardi Systems Response
1mo
We truly care about your feedback and appreciate hearing from you though some of your experiences and observations are vastly different from what we hear from our talented Technical Account Managers worldwide. Regarding the 2022 WeWork partnership, Our CEO has a proven track record for making strong business decisions that result in continued growth and success for the company, and we were thrilled to debut a new space management solution through our ‘WeWork Workplace’ partnership which solves for a dynamic, constantly evolving future of work. We are proud to share that we have not participated in any company layoffs and have added serval thousand employees to the company in the past several years as we continue to grow. We take pride in our caring, respectful, and transparent culture and genuinely encourage anyone who feels negatively impacted by something to schedule time with the VP of Human Resources to further discuss. While we are sorry you weren’t a happier employee, we genuinely wish you all the best going forward.
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