Wrike brings me both exciting challenges and the means to rise up to them - Customer Support Director Wrike Employee Review

5.0
Dec 15, 2020
Recommend
CEO approval
Business outlook

Pros

Throughout my 4 years of employment with Wrike I had a lot of opportunities to grow and develop. The team is both supportive and fun to work with, I'm happy that I have met a lot of inspiring people here. The goals are quite ambitious - I believe it's great that the company as a whole has a growth mindset and refuses to get complacent.

Cons

Wrike is a fast-paced company, so it would not be a great fit for people who are uncomfortable with change and with aiming high.

Explore other reviews about Wrike

5.0
Dec 17, 2025
Recommend
CEO approval
Business outlook

Pros

Supportive Management: Leadership is approachable, transparent, and genuinely invested in employee growth and success. Regular feedback and open communication foster a positive work environment. Collaborative Team: The team culture is highly collaborative, with colleagues who are both talented and willing to help. There’s a strong sense of camaraderie and shared purpose. Positive Workplace Culture: Wrike promotes a culture of inclusivity, innovation, and continuous improvement. Employee well-being and engagement are clearly prioritized. Industry-Leading Product: The product itself is robust, flexible, and consistently evolving to meet customer needs. It’s rewarding to represent a solution that delivers real value to clients.

Cons

Structured Oversight: At times, there is a high level of oversight and process adherence, which can limit autonomy in decision-making. While this ensures consistency, it may occasionally slow down innovation or responsiveness. Limited Training on Procurement Processes: There is a noticeable gap in training related to the procurement process, which can create challenges during customer renewals. Enhanced resources and clearer guidance in this area would help streamline operations and improve the overall customer experience.

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Wrike Response
3mo
Thank you for taking the time to share such thoughtful feedback and for recommending Wrike. We’re very happy to hear your positive experience with supportive leadership, collaborative teams, our culture, and the product itself. We also appreciate your input on the level of oversight and the need for more training around procurement. Insights like these are valuable as we look at how to balance structure with autonomy and where to deepen enablement for our customer-facing teams. We’re glad you’re here and contributing to our customer success organization. If you have further feedback, please feel free to contact your manager or HR. Thank you, Mackenzie, HRBP
4.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Had a good Work life balance

Cons

Had a constantly changing book of business

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