Would advise new/future employees not to go into this department. It’s messy, unorganized, lack of communication, and ran poorly by management with no type of input of the people it affects the most. The management team will preach the “open door” policy but they’re not approachable by any means. They sit in their offices and make decisions without even really knowing their employees. They will will say they want to exploit your strengths but in fact will wait until you fail then it’s the end of the road for you instead of putting you in a different position where your strengths are flourishing.
They talk about culture but this department has lost the culture this company was built on because the wrong people are in the wrong positions. Really difficult to work your way up unless you are part of the “in” crowd . I saw a lot of friends get promoted instead of the right people .
The “worker bees” are very under paid for the amount they have to do.
The training is God awful, you learn nothing during your “training phase” . You go on a pointless scavenger hunt of the building by yourself with no supervision. Then you get thrown in the fire with no knowledge of the systems. They like to preach fail fast which is fine but only if you have a foundation to fall on. In reality you need to train your people first solid they have a solid understanding of what they are doing instead of clicking buttons and causing AVOIDABLE escalations.
