Talented teams and excellent benefits, but leadership is increasingly profit-driven and disorganized - Senior Customer Success Manager Workiva Employee Review

3.0
May 7, 2025
Recommend
CEO approval
Business outlook

Pros

Workiva is staffed by highly skilled, collaborative, and values-driven employees who remain committed to delivering high-quality outcomes despite mounting organizational challenges. The benefits package is exceptional and remains one of the most competitive aspects of the company, offering generous PTO, comprehensive healthcare, and strong wellness support. Day-to-day collaboration is strong, and cross-functional relationships are generally productive and supportive.

Cons

Compensation lags behind industry benchmarks, particularly for roles with expanding scope like Customer Success. While expectations increase annually, pay has remained largely stagnant. Public disclosures show the median employee pay was approximately $135,541 in 2022, which is significantly lower than market rates for senior-level SaaS roles. Executive compensation, by contrast, continues to grow. The CEO earned over $7.7 million in 2022, representing a 57:1 pay ratio compared to the median employee—further widening the perceived gap between leadership and frontline staff. DEI programs have been materially deprioritized. While the company publicly reports ongoing efforts, ERGs have been repurposed for branding rather than support, and meaningful internal advocacy structures have been quietly dismantled. Leadership has increasingly prioritized profitability and performance metrics at the expense of sustainability and employee wellbeing. Rising quotas, pressure-driven targets, and resource constraints are common, particularly after recent layoffs and subsequent re-hiring efforts. Internal operations are deeply fragmented. There is no effective change management, little documentation, and few standardized processes. Despite these issues, leadership continues to frame the company as a “young startup,” though Workiva was founded in 2008 and went public in 2014. Employees' negative sentiment is rising and morale is low, especially as cultural values once central to the organization are seen as being deprioritized in favor of rapid growth.

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Workiva Response
11mo
We really appreciate you taking the time to share your thoughts, and we’re glad you agree Workiva’s culture is values-driven. Your comments cover a number of important areas. We’ll review them carefully and pass along to the right leadership teams.

Explore other reviews about Workiva

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Lots of guidence. Supportive team

Cons

None thus far. Everything has been great

2.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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