Complex product with minimal support - Enterprise Customer Success Manager Workiva Employee Review

2.0
Jun 5, 2024
Recommend
CEO approval
Business outlook

Pros

Great benefits and can be fully remote.

Cons

Complex product with minimal support. Training period was very brief, given 20+ customers after only a few months and told the technical resources would not be able to support on all most calls.

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Workiva Response
1y
Thank you for your review. We’re glad you found our benefits and our “work where you work best” approach to workplace flexibility to be positive aspects of your time with Workiva. And we’re always looking to improve so we’ll share your onboarding and training feedback with the team.

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5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great community environment to learn

Cons

Fully remote and no clear path to grow

2.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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