Company is ok, but CS is not a part of it - Customer Service Executive Workhuman Employee Review

Because CS works in shifts, agents don't get to participate in basically anything that the rest of the company does, as well as going to events or attending Comms meetings. Agents have absolutely zero voice, there's no channel to provide feedback on management at all, higher level management has never taken the time to speak with the agents to check how things are going, if we needed anything, or if we had suggestions to improve CS life.... nothing. Really good agents working there for 2+ years without ever being promoted; no career progression at all and they would rather hire Team Leaders externally basically every single time, than promoting more tenured agents internally who showed interest. Flexibility was extremely limited as well, it was 'you have to work under our flexibility terms', but not providing an actual hybrid choice other than what they imposed. Turnover levels are ridiculous, people don't stay too long when they realize that they don't really get what is sold to them during the interviews. Agents who work an 8h shift only have a 30-min break throughout the entire day. Customer Service didn't receive any additional money to buy home office supplies, other than being sent 1 extra monitor. If we wanted to buy a desk, or anything else to provide a better WFH environment, we had to buy with our money. There's a lot of 'toxic positivity' as well, where people have to be constantly happy and smiling, even though the entire team is swamped with work, and any attitude that shows otherwise (such as complaining, or stating facts) will be highly frowned upon.