Needs direction - Anonymous employee Workato Employee Review

1.0
Apr 11, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great product and friendly colleagues

Cons

Inexperienced management Does not empower employees Not transparent No direction

avatar
Workato Response
5y
We sincerely appreciate the feedback and suggestions. We will take a close look into the concern that we are being defensive in response to constructive criticism and challenges from employees - it is contrary to what we stand for. We are a truly global team and our APAC team always has been and continues to be an incredible strength for Workato as they are the best at what they do across all areas from product, CS and GTM to HR and operations. A look at customer reviews on G2, Gartner etc will show that our APAC team is routinely called out by name by our customers for being one of the best they have worked with. So, we respectfully disagree with the characterization of the team as 'the outsource office for cheap labor’. It is fair to challenge us if we have scaled our leadership in APAC well enough as we doubled our team in the past 12 months. We do not believe experience correlates with leadership, but that passion, teamwork, empathy, and a growth mindset do. We as a company do invest in offering "stepping stones ... into tech" - not just in APAC but in the US as well. This is not just for younger folks but also for parents (mothers mostly) to re-enter the workforce through initiatives like the 'Mom project'. We plan to do more of these including ones focused on underrepresented minorities. Thanks again - we do appreciate the feedback on concerns around how we have scaled.

Explore other reviews about Workato

5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

They make a great product, and the whole team is really awesome

Cons

Didnt find it at all

2.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexibility and abundance of PTO, great benefits with healthcare

Cons

Great product. Harder place to grow. I came in sharp, curious, and ready to build. I left with a clearer understanding of how culture dismantles talent and silences the pattern. The problem is what happens to people who show up with original thinking and the audacity to say so out loud. There's an unspoken system of mirror the room and you move forward. Challenge it and you become a friction point. It's not malicious but it is the water everyone's swimming in. Those who pattern-match to whoever has influence get rewarded. Those who bring a competing perspective, even if it could be a better one, tend to find themselves hushed and edged toward the exit. The mimic wins. The builder gets tired and broken. Ask most managers and directors where the organization is headed and why, and you'll get a polished reframe of the last all-hands. This layer as a whole lacks the strategic muscle you'd expect at this stage of the company. What you get instead is change for change's sake. Reorgs, pivots, renamed initiatives, new frameworks layered over old ones that never fully landed. The pace feels like momentum but it isn't. Every quarter brings a new energy, a new priority, a new Zoom call with a deck that makes it all sound like a breakthrough. Six weeks later no one can find the follow-through. Adoption doesn't happen because nothing stays still long enough to stick. If you're early career and want exposure to a fast-moving SaaS environment, there's something here. If you're a senior operator who wants strategic coherence to do the real work, go in with your eyes open. The chaos isn't a phase, its definitely manufactured as the culture.

6
avatar
Workato Response
2mo
Thank you for taking the time to share your perspective. We’re glad you recognized the flexibility, benefits, and strength of the product. Those are important parts of the experience we aim to deliver. We also want to address the themes you raised. We operate in a fast-moving environment, and that pace can create tension between driving change and maintaining consistency. That energy enables innovation and growth, but it can feel disruptive depending on what individuals are looking for in their role and stage of career. Creating space for different viewpoints, and ensuring those perspectives translate into impact, is something we continue to work on. We expect our leaders to challenge thinking, not simply reinforce it, and consistency here matters. On strategy and direction, we are intentional about evolving as the company scales. That can mean refining priorities and approaches, with the expectation that these changes lead to clearer focus and stronger outcomes over time. We appreciate you sharing your experience. It provides useful perspective as we continue to grow and strengthen how we operate. - Workato's Glassdoor Team
See reviews by: Helpful|Rating|Date|All