Sinking ship - Group Leader Western Union Employee Review

2.0
Oct 19, 2023
Recommend
CEO approval
Business outlook

Pros

FTO....if you land in a org which supports it.

Cons

New leadership has brought a fresh breathe of air to the company with signs of hope but at the end of the day, this leadership team does not care about the workforce AT ALL. They say all the right things but do not practice what they preach. Constantly cutting workforce which exponentially increasing workload with all these 'new initiatives' which are desperately trying to make the company competitive after many years of neglect from old leadership but sadly, it's too late. WU simply does not have the IT infrastructure nor the willingness to spend in order to make WU truly competitive with companies like Remitly. IT is in a world of hurt, well over a year of backlog work needed to be done while trying to keep things together using 50yr old systems. Spend is completely hypocritical where virtually all employee benefits have been slashed but yet C-suite still enjoys their 5-star meals and trips on the company Jet. Don't believe the whole pitch about compensation being at market value and competitive bonuses....bonuses have been around 50% for many years now. It's just sad overall. Time to abandon ship.....

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Western Union Response
2y
Thank you for your review. We know the changes our organization is going through have led to some difficult decisions, and we support each employee during this time. As we seek to expand our digital offerings globally, our organizational structure has been shifting to support our technology focus. We are constantly looking for ways to be more efficient and do our work better than we did before. We appreciate reviews like yours, and we will look for ways to share your comments to help influence positive change.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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