Found 2,247 of over 3K reviews
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What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits are good and the gift matching when giving to charities is wonderful." (in 186 reviews)
- "Good work life balance.. projects are good" (in 151 reviews)
- "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" (in 144 reviews)
- "good salary and a decent account" (in 95 reviews)
- "The company's culture is good." (in 68 reviews)
- "poor management with no vision." (in 115 reviews)
- "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." (in 55 reviews)
- "Constant layoffs based on quarterly results and without any serious long term planning affecting employees' morale." (in 54 reviews)
- "Poor Leadership and path on the direction for the future" (in 43 reviews)
- "Senior Management are either fully remote or hide out in their offices." (in 32 reviews)
Ratings by Demographics
This rating reflects the overall rating of Western Union and is not affected by filters.
- 5.0Jun 21, 2022Customer Service RepresentativeCurrent Employee
Easy place to work in
A lot of ppl there !Western Union Response2y
Thank you for your five-star review! It doesn't get much better than that. We like that you find this an easy place to work. We hope that means you feel fulfilled in your role, with clear responsibilities, support from your team and leaders, and are able to achieve work-life balance as well. Those are our goals as part of our inclusive organization culture. We do have over 8,000 teammates worldwide and we love the diversity of thought they bring to help ensure we are supporting the communities we serve. We wish you continue satisfaction at Western Union!
- 4.0Nov 17, 2023Research AssistantCurrent EmployeeLondon, ON
Good environment. Have coffee break.
High pressure, need to work hardWestern Union Response2d
Thank you for leaving a review. We're glad you mentioned work environment as a pro. At Western Union, we strive to provide a work environment where all employees feel supported and encouraged to share their ideas, perspectives, and concerns. We understand that work can be hard. We encourage you to speak with your manager on how to manage work load. We hope you continue to have a positive experience as a Western Union employee.
- 4.0Nov 10, 2023Training SpecialistFormer Employee
Friendly colleagues, good environment, good opportunity to grow
Focused on the customers, not so much on employees, salary is not competetiveWestern Union Response3w
Thank you for taking the time to leave a review. We're happy that you enjoyed working with your Western Union colleagues. We all play a part in creating a work environment where everyone is treated with trust and respect and is empowered to do their best work! Our employees give their best to deliver the best results, so we strive to provide competitive employee compensation and benefits packages in return for all the work they do based on annually reviewed salary market data and analysis. We wish you all the best in your future endeavors.
- 3.0Nov 12, 2023Human Resources ManagerFormer Employee
Good benefits Good work environment
Constant layoffs Unstable Lower salariesWestern Union Response3w
Thank you for your review. We're happy that you enjoyed working with your colleagues. We all play a part in creating a work environment where everyone is treated with trust and respect and is empowered to do their best work. We know the changes our organization is going through have led to some difficult decisions, and we support each employee during this time. As our organization continues to evolve, we appreciate reviews like yours, and we will look for ways to share your comments to help influence positive change. We wish you all the best in your future endeavors.
- 4.0Sept 27, 2023Anonymous EmployeeFormer Employee, more than 3 yearsVictoria, BC
I worked for the B2B division recently sold. Lot's of good people, interesting work and decent budget for campaigns, if busy.
Quite busy, competing priorities not always resolved by executives and that would trickle down making workloads heavy.Western Union Response3mo
Thank you for your review. We take pride in having such a passionate and diverse group of employees behind everything we do at Western Union! We care about each and every employee on our team, and we are saddened to hear about your experience as we want our employees to experience work-life balance. We strive to create a work environment where employees can share ideas, collaborate effectively, and feel fulfilled in their careers while feeling stability between their work and personal lives. We wish you all the best in your next career pursuit.
- 4.0Oct 3, 2023IT ManagerFormer Employee
Good enterprise exposure for people wanting to explore
Can take time to get ideas across due to levels in the companyWestern Union Response2mo
Thank you for leaving a review. We're glad to know you were able to explore in your career at Western Union. We understand that communication is essential to job satisfaction. As we work on creating positive change across the organization, we will look for ways to share your feedback with the appropriate teams.
- 2.0Jan 7, 2023Product ManagerCurrent Employee, more than 3 years
Decent hard-working line employees overall
Chaotic and disorganized management, poor vision execution, shoddy integration post-acquisitions1Western Union Response10mo
Thank you for leaving a review. Our employees indeed are one of the best things about our company. Our organization has been going through a transformative time, and we understand that the recent changes can be challenging to manage. We believe these changes will help us continue to be a leader in the financial services industry.
- 4.0Oct 10, 2022SupervisorFormer Employee
Great place for experiences in the financial industry
Base pay is too low for supervisorsWestern Union Response2y
We’re happy to read that you found the environment conducive to learning about the financial services industry while working at Western Union. However, we’re sorry to read that you’re disappointed in our base salary compensation. Our employees give their best to deliver the best results, so we also strive to provide competitive employee compensation and benefits packages based on annually reviewed salary market data and analysis. Thank you for leaving your review. We wish you all the best in your career pursuits.
- 2.0Oct 17, 2022Anonymous EmployeeCurrent Employee, more than 1 year
Hmm, not that good 123 456
The environment is good for employeeWestern Union Response2y
Thank you for your years of dedicated service to Western Union. We appreciate all feedback that comes our way, and we’ll keep your review in mind as we move forward. If you have more suggestions or concerns, we encourage you to submit them to our quarterly Western Union Listens survey or reach out to your manager to discuss further. Thank you for leaving your review, and we hope you have a long and successful career with Western Union.
- 1.0Jul 4, 2022Account ExecutiveFormer Employee, more than 5 yearsToronto, ON
Good benefits Good salary Good hours
Worst management ever No career advancement on merit2Western Union Response2y
Thank you for sharing your detailed review and for more than six years with the company. We are glad you appreciate our compensation package and schedule. However, we’re disappointed to hear about your feedback on leadership, as we understand the impact our leaders can have across the organization. We hold our leaders to the highest standards and will do our best to share this feedback to improve our organization. We wish you success in your next career pursuits.
Western Union Reviews FAQs
Western Union has an overall rating of 3.6 out of 5, based on over 2,739 reviews left anonymously by employees. 67% of employees would recommend working at Western Union to a friend and 53% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
67% of Western Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Western Union 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.