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Western Union

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Western Union

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Western Union Reviews

Updated Dec 3, 2023

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Found 2,547 of over 3K reviews
3.6
67% Recommend to a Friend
Western Union Chief Executive Officer  Devin McGranahan
60% Approve of CEO

Found 2,247 of over 3K reviews

3.6
67%
Recommend to a Friend
60%
Approve of CEO
Western Union Chief Executive Officer  Devin McGranahan
Devin McGranahan
295 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "The benefits are good and the gift matching when giving to charities is wonderful.(in 186 reviews)
  • "Good work life balance.. projects are good(in 151 reviews)
  • "8. Pune center will drive the show is the expectation hence great for people joining in pune loc(in 144 reviews)
  • "good salary and a decent account(in 95 reviews)
  • "The company's culture is good.(in 68 reviews)
Cons
  • "poor management with no vision.(in 115 reviews)
  • "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others.(in 55 reviews)
  • "Constant layoffs based on quarterly results and without any serious long term planning affecting employees' morale.(in 54 reviews)
  • "Poor Leadership and path on the direction for the future(in 43 reviews)
  • "Senior Management are either fully remote or hide out in their offices.(in 32 reviews)

Ratings by Demographics

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This rating reflects the overall rating of Western Union and is not affected by filters.

    1. 5.0
      Jun 21, 2022
      Customer Service Representative
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy place to work in

      Cons

      A lot of ppl there !

      Thank you for your five-star review! It doesn't get much better than that. We like that you find this an easy place to work. We hope that means you feel fulfilled in your role, with clear responsibilities, support from your team and leaders, and are able to achieve work-life balance as well. Those are our goals as part of our inclusive organization culture. We do have over 8,000 teammates worldwide and we love the diversity of thought they bring to help ensure we are supporting the communities we serve. We wish you continue satisfaction at Western Union!

      1. 4.0
        Nov 17, 2023
        Research Assistant
        Current Employee
        London, ON
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Good environment. Have coffee break.

        Cons

        High pressure, need to work hard

        Thank you for leaving a review. We're glad you mentioned work environment as a pro. At Western Union, we strive to provide a work environment where all employees feel supported and encouraged to share their ideas, perspectives, and concerns. We understand that work can be hard. We encourage you to speak with your manager on how to manage work load. We hope you continue to have a positive experience as a Western Union employee.

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        1. 4.0
          Nov 10, 2023
          Training Specialist
          Former Employee
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Friendly colleagues, good environment, good opportunity to grow

          Cons

          Focused on the customers, not so much on employees, salary is not competetive

          Thank you for taking the time to leave a review. We're happy that you enjoyed working with your Western Union colleagues. We all play a part in creating a work environment where everyone is treated with trust and respect and is empowered to do their best work! Our employees give their best to deliver the best results, so we strive to provide competitive employee compensation and benefits packages in return for all the work they do based on annually reviewed salary market data and analysis.  We wish you all the best in your future endeavors.

          1. 3.0
            Nov 12, 2023
            Human Resources Manager
            Former Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Good benefits Good work environment

            Cons

            Constant layoffs Unstable Lower salaries

            Thank you for your review. We're happy that you enjoyed working with your colleagues. We all play a part in creating a work environment where everyone is treated with trust and respect and is empowered to do their best work. We know the changes our organization is going through have led to some difficult decisions, and we support each employee during this time. As our organization continues to evolve, we appreciate reviews like yours, and we will look for ways to share your comments to help influence positive change. We wish you all the best in your future endeavors.

            1. 4.0
              Sept 27, 2023
              Anonymous Employee
              Former Employee, more than 3 years
              Victoria, BC
              Recommend
              CEO Approval
              Business Outlook

              Pros

              I worked for the B2B division recently sold. Lot's of good people, interesting work and decent budget for campaigns, if busy.

              Cons

              Quite busy, competing priorities not always resolved by executives and that would trickle down making workloads heavy.

              Thank you for your review. We take pride in having such a passionate and diverse group of employees behind everything we do at Western Union! We care about each and every employee on our team, and we are saddened to hear about your experience as we want our employees to experience work-life balance. We strive to create a work environment where employees can share ideas, collaborate effectively, and feel fulfilled in their careers while feeling stability between their work and personal lives. We wish you all the best in your next career pursuit.

              1. 4.0
                Oct 3, 2023
                IT Manager
                Former Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Good enterprise exposure for people wanting to explore

                Cons

                Can take time to get ideas across due to levels in the company

                Thank you for leaving a review. We're glad to know you were able to explore in your career at Western Union. We understand that communication is essential to job satisfaction. As we work on creating positive change across the organization, we will look for ways to share your feedback with the appropriate teams.

                1. 2.0
                  Jan 7, 2023
                  Product Manager
                  Current Employee, more than 3 years
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Decent hard-working line employees overall

                  Cons

                  Chaotic and disorganized management, poor vision execution, shoddy integration post-acquisitions

                  1

                  Thank you for leaving a review. Our employees indeed are one of the best things about our company. Our organization has been going through a transformative time, and we understand that the recent changes can be challenging to manage. We believe these changes will help us continue to be a leader in the financial services industry.

                  1. 4.0
                    Oct 10, 2022
                    Supervisor
                    Former Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Great place for experiences in the financial industry

                    Cons

                    Base pay is too low for supervisors

                    We’re happy to read that you found the environment conducive to learning about the financial services industry while working at Western Union. However, we’re sorry to read that you’re disappointed in our base salary compensation. Our employees give their best to deliver the best results, so we also strive to provide competitive employee compensation and benefits packages based on annually reviewed salary market data and analysis. Thank you for leaving your review. We wish you all the best in your career pursuits.

                    1. 2.0
                      Oct 17, 2022
                      Anonymous Employee
                      Current Employee, more than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Hmm, not that good 123 456

                      Cons

                      The environment is good for employee

                      Thank you for your years of dedicated service to Western Union. We appreciate all feedback that comes our way, and we’ll keep your review in mind as we move forward. If you have more suggestions or concerns, we encourage you to submit them to our quarterly Western Union Listens survey or reach out to your manager to discuss further. Thank you for leaving your review, and we hope you have a long and successful career with Western Union.

                      1. 1.0
                        Jul 4, 2022
                        Account Executive
                        Former Employee, more than 5 years
                        Toronto, ON
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good benefits Good salary Good hours

                        Cons

                        Worst management ever No career advancement on merit

                        2

                        Thank you for sharing your detailed review and for more than six years with the company. We are glad you appreciate our compensation package and schedule. However, we’re disappointed to hear about your feedback on leadership, as we understand the impact our leaders can have across the organization. We hold our leaders to the highest standards and will do our best to share this feedback to improve our organization. We wish you success in your next career pursuits.

                      Viewing 1 - 10 of 2,247 Reviews
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                      Western Union Reviews FAQs

                      Western Union has an overall rating of 3.6 out of 5, based on over 2,739 reviews left anonymously by employees. 67% of employees would recommend working at Western Union to a friend and 53% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Western Union. This rating has decreased by -4% over the last 12 months.

                      67% of Western Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Western Union 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Project Coordinator

                      I recently applied for a “Project Support Officer” this from the job description it’s pretty much a Project Coordinator/ Manager position. And I have been asked to create a poster to promote an event for young people that have long term health conditions. Now my question is why is the job advertised exactly like a Project Coordinator position, but Im asked to design a poster?! How can that reflect my experience within the project environment? It makes 0 sense to me.

                      0 Comments

                      Development Engineer

                      Had a peculiar 3-month interview with a scientific organization. Initial online presentation, followed by an unexpected in-person interview, still evaluated by the committee. Salary undisclosed; only relocation package mentioned. The team was satisfied, awaiting HR director approval, requesting references. 2-3 days later, before sending references, informed they chose another candidate. No response to emails; HR silent. Was I backdoor checked?

                      2
                      1 Comment

                      RFP Coordinator

                      I have a 5 year gap in my work history due to an illness. How do I explain this? I can't lie, SSD is on my background check as a previous employer. I am on it and looking to re-enter the job market and get off of it, but I understand it is a reason for employers to pause in hiring me.

                      1
                      4 Comments

                      Glassdoor has 2,739 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.