Western Union - Client Services Manager Western Union Employee Review

1.0
Nov 7, 2022
Recommend
CEO approval
Business outlook

Pros

Brand awareness, Western Union has been in business for over 160 years. Higher base pay than competitors but pays lower commission over all. Provides vehicle allowance and cellphone, laptop, printer for your home office.

Cons

One trick pony. They are pushing one product which is money transfer and their market share is declining. Competition offers more services to their clients. Lots of managers are unqualified to lead sales teams to success. Very poor management skills, unsupportive and there's a lot of corporate politics. Very toxic work environment. They hired top level management from outside the company that know nothing about the business Western Union is in instead of promoting from within.

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Western Union Response
3y
Thank you for leaving a review. We are proud to be a company with 170+ years of history, community, people, and innovation! It's great to hear that you enjoyed our benefits during your time with us. However, we are disappointed to read your comments about management and the business. Our global teams are working to continue improving our collaboration, communication, and culture to help maintain the company’s stance as a market leader in cross-border and cross-currency money movement. We strive to provide growth opportunities equally, based on contribution, skills, and experience. Finally, leadership development is an ongoing priority so that our employees feel supported with their work in the company. We take all employee feedback seriously and will look for ways to share yours with the appropriate teams for further consideration. We wish you the best of luck in your next career pursuit.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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