Would not recommend - Anonymous employee Western Union Employee Review

1.0
Apr 25, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid working and not much else

Cons

Management are cliquey Constantly understaffed, and in turn expected to do 2 peoples jobs with ridiculous targets and ridiculous time constraints End up staying late / working during lunches which is never acknowledged Leadership / management do not listen to feedback given in monthly surveys and fail to discuss these if the results make them look bad Lots of empty promises regarding progression and development Lack of internal opportunities - these only go to the favourites Every small mistake is pointed out to you, yet successes are never acknowledged Complete lack of training for new employees, who are thrown in the deep end, yet management ridicules people for not knowing things they haven't been trained on Lack of clear communication regarding process changes, which take place constantly Lack of flexibility and breathing room in certain roles Rewards given out to favourites for doing nothing

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Western Union Response
4y
We appreciate you taking the time to share your detailed feedback. We’re genuinely sorry to see that you are disappointed with your experience. We want employees to feel valued, respected, and heard with the same development opportunities. If you don’t feel comfortable sharing your feedback with anyone in your leadership team or in our WU Listens survey, we encourage you to discuss your concerns with Human Resources or contact our Ethics Hotline. Our HR team can help create space for you to feel supported.

Explore other reviews about Western Union

5.0
Apr 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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