Outrageous service fee on international Money Transfer and poor telephone service answering - Anonymous employee Western Union Employee Review

1.0
Oct 3, 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Have many service delivery outlets but not well maintained

Cons

Sent a $3,000 money transfer from State of Kansas to Chile, S.A., they charged an outrageous service fee of $136 for next day delivery. I went to Money Gram (Wal-Mart) and they only charged $60.00 for same service, same time delivery; more than twice as much!

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

See reviews by: Helpful|Rating|Date|All