Decent company but leadership needs to learn talent management - Senior Manager Western Union Employee Review

2.0
Nov 5, 2017
Recommend
CEO approval
Business outlook

Pros

WU is very multinational and multicultural. The people really want to make a difference. Has a great vision ('Moving Money for Better'). Team I was in was very flexible on hours and allowed work from home. Pay was good.

Cons

However, the organization feels to be in a constant state of reorganization. WU senior leadership is more interested in interacting with themselves and no one below their level. VPs come in, go straight to their offices, and shut the door. They barely talk to their staffs. We are just resources to be applied to a problem. Talent turns over pretty fast and there does seem to be a decline in quality of people coming in. I worked in analytics and the same issues existed. Timelines on projects were unrealistic and there is high pressure to work endless hours for no gain.

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Western Union Response
8y
This feedback is very helpful. We agree "Moving Money for Better" is the North Star for everything we do. We take this feedback about leadership and work/life balance to heart, and will be sharing it with folks across the organization. We wish you the best of luck in your career.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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