Old in many senses of the word - Business Analyst Western Union Employee Review

2.0
Sep 1, 2016
Recommend
CEO approval
Business outlook

Pros

-Ok compensation, although below market rate lately -Good office location -A lot of entry level positions for fresh-out-of-university people -comfortable work environment for above mentioned positions -Some really great and hard working people work there

Cons

Constant change of direction. We always hear senior management talking about transformations, innovation and customer being the most important. However, in reality none of these transformations take place and after some time you start to hear how next transformation will be groundbreaking. Innovation is non-existent. Archaic processes, old technologies which are engulfed in thick cloud of politics and very slow to move forward. Some manager positions are being created from thin air as a result of favoritism and most of those managers mostly care about success their own narrow field. Few years back a lot IT staff was laid off and positions outsourced to India. Now they realized what "fruits" this change bore: no SMEs, people there work for entirely different company and has no interest in Western Union's success and company only now started scrambling for good workers. Competitors, on the other hand, are like a pack of lively wolves nibbling at large, old and tired bison.

Explore other reviews about Western Union

5.0
Apr 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

3.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Understand that traditional remittances are dying

Cons

Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

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