Quantity over quality—executives here can't learn from their own experiences - Anonymous employee Western Union Employee Review

1.0
Apr 15, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Wonderful hardworking martyrs work for this company. Once in a while, we're able to spend the amount of time we need to improve quality of the user experience and really help our customers move money to their loved ones. We have free snacks and drinks in the kitchen. We're often left in peace while our 10 executive fly off for their leadership meetings. If we're not stressed out, we're actually kind to one another and work well together. The workers are pretty good at their jobs.

Cons

Zero work life balance. Overtime is mandatory. In engineering this is even worse; many engineers feel beholden because they have H1B visas and will be sent back to India if they don't perform. The leadership team has produced nothing after 4 years, so they're trying to make up for lost time by pressuring the workers to work harder, when there's nothing left to give. Executive talk about the "customer experience" but they only really care when they can't send money to their families abroad. A sufficient amount of time isn't given to development. People who are terrible at their job stay in key roles. Quality suffers where we should hold the highest care.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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