Horrible treatment of customers and staff Drove me away - Sales Representative Wellness Shop Employee Review

1.0
Jun 20, 2025
Recommend
CEO approval
Business outlook

Pros

Hot tubs are a lot of fun.

Cons

The products are heavily overpriced. We were told to lie and say they were a Canadian product, and they were not. They treated the customers so poorly after they took delivery, and don't get me started on how much pressure they put on the staff. It was horrible. oh, and they paid a company to delete horrible Google reviews. So dishonest on every level! The owner has everyone shaking.

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Wellness Shop Response
10mo
Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Wellness Shop did not meet your expectations. At Wellness Shop, we take concerns about employee and customer treatment seriously. We’re proud of the progress we’ve made over the years to create a culture rooted in transparency, integrity, and continuous improvement. While we recognize no organization is perfect, we are committed to fostering a respectful and supportive environment for both our staff and customers. We do not condone dishonesty in any form and are always open to reviewing and improving our practices. If you would like to share more details or constructive suggestions, we welcome that feedback directly and confidentially. accessibility@wellnessshop.ca We wish you all the best in your future endeavours. — Wellness Shop Leadership Team

Explore other reviews about Wellness Shop

5.0
Sep 21, 2023
Recommend
CEO approval
Business outlook

Pros

Really nice jacuzzis and great for relaxing

Cons

Too hot in the jacuzzi sometimes, a problem we are all focusing on fixing here

5.0
May 10, 2016
Recommend
CEO approval
Business outlook

Pros

Great opportunity to earn and the the sky is the limit if you apply yourself. Fun environment and great people on staff, a pleasure selling and servicing your customers a jacuzzi life style. Staff from all locations work well and share best practices

Cons

I don't really see any Cons at this point, you need to put in your hours to be successful but it's retail sales so you understand hours going into it.

2
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Wellness Shop Response
9y
Thanks for your feedback. Great to see you applying yourself to increase performance! Keep up the great work and let us know how we can better support.
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