Fit for the bin. - Anonymous employee Waterstone's Employee Review

1.0
Sep 8, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

50% Discount. Meeting really nice and like minded colleagues and customers.

Cons

Expected to manage a shop on your own (in some cases) for near minimum wage. No staff. No hours. If you're one of the unfortunate people who actually still care about the company then prepare to work a lot of hours unpaid. Management do not care in the slightest for the wellbeing of the staff. Company forks out thousands on sending staff to bookseller trainings and conferences but they won't invest any money on staffing their stores. For instance, whilst staff members are sent to a training day the store they're from will be completely understaffed. You have to sell the books management want you to sell, well most people stick their guns and give honest recommendations to customers but this is something head office do not want. James Daunt obviously has no idea what he's doing, the Kindle embarrassment is proof enough of that. We spent 2 years directing customers to our major competitor and Daunt thought this was good business. Management has for the last year or so has been driving out every bookseller with passion for the job, it's an unbelievable way to run a company, couldn't make it up.

Explore other reviews about Waterstone's

5.0
Feb 18, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice coworkers and enjoyed the environment.

Cons

Could improve in some ways with management, but it wasn't a huge issue for me.

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Waterstone's Response
2y
We're glad you enjoyed your working experience with us. Feedback from former employees is enormously important and we are pleased to learn that your time with us proved to be so positive. Thank you HR Team
3.0
Aug 4, 2025
Recommend
CEO approval
Business outlook

Pros

you start slow but then can grow

Cons

work level can sometimes get intense

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