Pros
"family" type closeness between employees, helping some of the most wonderful and interesting customers, good profit sharing plan, company helps you get certified, CEO and upper management keep us in formed about changes.
Cons
The biggest downside of working here is the politics. I have witnessed unfair treatment by management and withholding sick and vacation pay because management lost notes requesting the pay- then refusung a cash payout. When the issues are brought to district level or even higher, the issues get dismissed because the store's numbers are good. If you are under a management level-you're feelings and family life are not important. In store we are expected to cater to the abusive, mean customers (giving giftcards, apologies), but we can't show the wonderful customers how much we appreciate them by offering them giftcards or special offers.