Endless Typing, Crazy Delusions - Central Utility Specialist Walgreens Employee Review

3.0
Sep 13, 2016
Recommend
CEO approval
Business outlook

Pros

+ No customer service (Also a con in a way) + Could listen to music/podcasts for entire shift + Boss really couldn't boss due to nature of the work Now the real benefit was listening to podcasts 8 hours a day and because I worked at Walgreens Corporate there weren't any customers. Only employees filling scripts day in and day out. Also if you don't like talking to people (if you are even able to) then this job is for you because you will be in the POWER program for almost your entire work day. No one bothers you, not even your boss. Once in a while they pull you aside to tell you of the great work you've done and then let you on your way. But honestly at the end I wanted to talk to people but was sad I couldn't. If you take this job your sole focus should be getting promoted because otherwise you might go crazy.

Cons

- Inability to have any sort of friendship - VERY repetitive work - Having your work day have every SECOND accounted for - Feeling that your work actually doesn't matter - No real experience learned in order to get another job. - Will go insane before you move up Now my position was called "Central Utility Specialist" at the time and I think they change the title here and there because it has a bad rap. The turnover rate for the job is incredible. I was one of the people who stayed the longest (More than a year) and didn't recognize 95% of the floor from when I started. You don't get customer experience, you enter in scripts all day long, there's no downtime other then your two 15 minute paid breaks and a 30 minute off the clock lunch. Then I hit this weird line of thinking that all the scripts I was typing weren't real and it was all an elaborate science experiment to prove you need to see your work to feel rewarded and continue. That was the point I started looking for a new job. That and somehow I got denied the promotion 3 times during my stay there despite having great stats. The ones that got promoted usually had kids so idk if they got priority w/e. There's something odd about a workplace that isn't dealing with the customer 99% percent of the time. When you walk to your floor and all you here is the typing. No chatter, no footsteps, no other audible sound...just the clicking of the keyboards and the loud sound of the return key because someone just finished a script and is onto the next one knowing that there is no end to them. Knowing that they will NEVER see the fruits of their labour despite filling out tens of thousands of scripts it matters not. As all that we were told was to type and we did and thats all we ever did and would ever do. *Stares into the abyss, shakes head* Anyway, if you want to get paid to listen to podcasts all day while going through some serious self reflection and a brink of insanity then this job is certainly for you.

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5.0
Jun 16, 2026
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Pros

The management is accommodating and doesn't ask of to much.

Cons

At one point the heat was out during the winter, but i'll say that this was only for about a week.

3.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Cons

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

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