More worried about sales than helping old folks - Benefits Advisor WTW Employee Review

2.0
Jun 5, 2025
Recommend
CEO approval
Business outlook

Pros

Benefits are great, I have it all Medical, prescription, 401k, dental, vision, life insurance for not only me but kids as well, legal, hsa. Can even buy PTO time, if it wasn't for this and not many job opportunities where I'm at I would leave the company honestly.

Cons

The environment is tense, every call is recorded so you have to be almost perfect as in what needs to be read. You have a base salary and bonus, but if you miss one of the spectrums you can lose over $2000 in sales that you made the company. If you don't make 40% of people who are over 65 years old enroll online then you can lose your bonus. If we don't sell a percentage of protection plans which are like AFLAC plans you don't get your bonus, if you don't pass your QM's which is you reading what needs to be read verbatim you don't get your bonus and if a customer doesn't give you good ratings then mind you could lose 10 to almost 100% of your bonus. Mind you when during AEP which is a certain time of year for folks to enroll they can be waiting all day to reach someone. Try and tell me you can persuade them to give good surveys. The company is dillusional when it comes to keeping their employees happy as more is being put on our plates to sell more, from funeral expense plans to travel plans, mind you I started out selling just Medicare. Then those who are now coming into the company they are giving them $3 more an hour. I'm just saying if you don't want to anger your employees you don't send this out in an email. They think everyone should just go along with whatever.

Explore other reviews about WTW

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful, intelligent colleagues, very collaborative, interesting work, lots of opportunity to move around the org

Cons

Risk averse so it’s slower to invest; penny wise but often pound foolish

1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Learning everything about Life insurance, annuities and health

Cons

They are quite two-faced. Thry gas you up thinking you are doing well then turn around and terminate you for any slight. For instance---you must be on camera during training but we were told if we were sick or not feeling too well, we can ask for accomodation. With the understanding that it would be taken into consideration. Well...it isnt. They throw it back in your face. They do not like criticism. Say something wrong, you're done. They listen in on the classes and even if they think you said something the complete opposite of what was said and taken out of context, they do not care about the truth for you bruised their ego. Do not believe them when they tell you you are doing good during training. Its more about how much you want to be under WTW's influence. In other words, NO CRITICISM IS ALLOWED. I would write more but this should suffice.

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