I love my career, my co-workers, my clients and the support and management!! - Benefits Advisor WTW Employee Review

5.0
Jan 7, 2013
Recommend
CEO approval
Business outlook

Pros

Extend Health takes educating their employees/benefit advisors very seriously. They take no shortcuts to ensure as a benefits advisor/CSR rep you have access to all of the information you need to do an excellant job. I love my job and feel that for me it is more of a "calling" that a job. I love learning the new changes constantly and give me some ownery dude who dares me to help him and get him enrolled, I do that and have him dringking his ensure out of my shoe by the end of the call. I love these people and I love the medicare plans and the challenges they bring. I love my Supervisor (all of them past and present) I hope I work my last working day of my life at Extend Health, I just pray they are that loyal to me.

Cons

It is hard never feeling like you have job security. I am a very grateful full-time employee but I am reminded constantly that Extend Health can and will fire anyone they want even supervisors who have been there for 3+ years, and without any type of warning. It is hard doing a great job somedays when you have those worries in the back of your head.

Explore other reviews about WTW

5.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great people who excel in their field and enjoyable to work with; good benefits and compensation; good feedback systems

Cons

a little too much email from corporate staff

3.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

See reviews by: Helpful|Rating|Date|All