Not a Bad Company - Customer Service Representative/Adp WTW Employee Review

5.0
Mar 28, 2018
Recommend
CEO approval
Business outlook

Pros

Coffee. Learn alot about Medicare. Work Environment. This Company is very Particular about Adherence Points. (Show to work on time, and call in ahead of time when requesting days off.)

Cons

Not Enough room for Growth. Alot of people are laid off when the season ends. Very Particular About Attendance

Explore other reviews about WTW

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Great low cost benefits, generous pay, remote work and great team environment

Cons

Onboarding is a little slow but once you get a flow, you’ll get up to speed quickly

3.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

See reviews by: Helpful|Rating|Date|All