Outsourcing - Tech Support Representative Verizon Employee Review

3.0
Feb 21, 2024
Recommend
CEO approval
Business outlook

Pros

- Pay is great. - Team Leaders were very helpful

Cons

- Forced to shove products down customers throats even as a technical support person. This isn't so bad as of course you want to make money for the company. But in the end was becoming so bad the customers would explain that before they got to me someone that spoke broken English was holding them hostage on the call unless they agreed to add something to their account. - Sending more and more jobs overseas. A leader even went as far as telling the people getting let go that these "Global Partners" were happy to get paid $7 per hour and had no problems asking customers to buy more.

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Verizon Response
2y
Glad that you were able to take advantage of our stellar benefits programs while you were with Verizon. We'll be sure to take your additional feedback into consideration going forward. Thanks, Verizon Careers

Explore other reviews about Verizon

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great company. My team here in Dallas is great.

Cons

Lots of changes especially in leadership.

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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