good but beware - Tech Support Verizon Employee Review

1.0
Jan 22, 2024
Recommend
CEO approval
Business outlook

Pros

Benefits and pay scales are in line or little above most companies

Cons

The company is outsourcing all customer service and support overseas. Segments at a time. They may say this position is too badly needed to move. tell that to the 10k just laided off and the rest coming soon. They clearly state the goal is a full move of jobs overseas... so get used to talking to john instead of home americans.

avatar
Verizon Response
2y
We do pride ourselves on our top-notch benefits! We greatly appreciate your feedback, as we are always looking for areas to improve upon.

Explore other reviews about Verizon

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

Man amazing company with great time and benefits. Best PTO a place had to offer

Cons

Really not much upward mobility after getting tech support.

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
See reviews by: Helpful|Rating|Date|All