It seems like a great career, but it's just a trap. - Senior Customer Service Tech Verizon Employee Review

2.0
Sep 5, 2023
Recommend
CEO approval
Business outlook

Pros

-It is not a horrible salary, has good insurance, and also has a 401(k). -Paid sick time available -Paid Vacations

Cons

Slowly, you are losing your health because of all the hours you spend dealing with multiple customers at the same time—up to eight conversations at the same time. Be prepared to miss all the holidays with the family because the shifts are designed to keep you in a mousetrap; there is no work-life balance. Your mental health will be affected by the fact that customers can abuse you without any support. Most people, after several years doing this job, are suffering from depression and anxiety, and career progression is almost nonexistent.

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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