4.0
Aug 10, 2008
Current employee
Taunton, MA
Recommend
CEO approval
Business outlook
Pros
Great benefits, salary, room for advancement, job security. Although some days are very high stress, from the amount of calls, and angry customers, the product (FiOS) that you offer is the BEST, hands down!
Cons
Hourly employees seem to be left in the dark about important issues.. Training was somewhat a joke. You are basically taught how to do a new install, then you get on the phone (with a coach by your side), and you are hit with problems, from customers that you are very unprepared for. My title is customer service rep, but it should be SALES rep, as management seems much more concerned with sales numbers and not on customer service.