Consistent lower pay with added pressure to perform (sales). - Retail Sales Representative Verizon Employee Review

2.0
Oct 7, 2014
Recommend
CEO approval
Business outlook

Pros

You get to work around the neatest, newest cellular technology. Good 401k benefits, health and education benefits. At least some consistent pay (because it's a huge corporation – you don't have to worry about bounced checks).

Cons

It used to be a truly great place to work at. Over the years they made it harder for sales reps to make commission. They foster an unhealthy, competitive environment between co-workers. Employees are rewarded for acting unethical if it's done in a way that can look unintentional (oops, did I add VZ Navigator to that customer's account without explaining anything to them?!). Their sales focus is constantly changing – some months they want you to focus on adding new lines, others selling accessories. The problem isn't the changing focus, but the way they make employees go about it. The "train" us to listen to the customer and sell them what they need (so on the FACE it seems legit), but they reprimand the employees for not hitting certain metrics, thus the EFFECT is that Verizon forces its sales reps to force products onto customers that they don't need or want and often end up returning. This is a constant battle that is never resolved and always taking place.

Explore other reviews about Verizon

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

The sheer volume of data, infrastructure, and budget allows you to build and run initiatives that you simply cannot replicate at smaller companies. While being here, we have had to solve complex, high-impact problems with strong results, the resources are absolutely here. The frontline teams and mid-level leaders (at least mine) are deeply knowledgeable technical experts who genuinely care about protecting and enabling the business. Leading people of this caliber makes cascading a vision highly rewarding, as the execution capability is top-tier. We are always striving to make the company better without compromising integrity.

Cons

Moving large initiatives or projects through a matrixed organization like Verizon requires an exhausting amount of red tape - no matter how much they want to claim otherwise. Decisions that should take days can take weeks or months due to the endless layers of alignment and stakeholder sign-offs required. This is further complicated as the company undergoes regular structural shifts, reorgs, and "strategy pivots". As a leader, a significant portion of your energy will be spent managing team fatigue and keeping folks steady through constant organizational "evolutions."

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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