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      Verizon

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      Verizon reviews

      Great company but STRESS STRESS STRESS STRESS - Customer Service Representative Verizon Employee Review

      4.0
      Aug 25, 2014
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, much room for fast advancement , great leadership and support. A lot of time off options. Verizon Is great for entry level , great coworkers too!

      Cons

      STRESS. If you are NOT used to a call center , if you DONT LIKE people, this job is most definitely NOT for you. I stressed myself sick here literally. This job isn't for me lol. Surveys mean everything. If u get an upset customer ( and you will), and they give u a bad survey it kills your performance metrics. Also you can't hang up on stupid customers. You can't hang up when they get REALLY offensive.

      Explore other reviews about Verizon

      5.0
      Jun 11, 2026
      Principle network engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Verizon is a very good company

      Cons

      Verizon is very slow in execution

      4.0
      Jan 26, 2015
      Associate director
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Cons

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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